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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the role
The Content Management Analyst is the lead informational professional in charge of the organization, maintenance, and governance of our Global Public Sector + Nonprofit Sales and Readiness content. Reporting to the Director for Operational Excellence, the Content Management Analyst will be responsible for curating, cataloging, and ensuring the accessibility and relevance of our digital content assets, while also collaborating with others to manage content updates and enhancements. The role is cross-functional, and involves working closely with teams across the Public Sector organization in order to understand how our assets are being utilized and can be optimized.

Responsibilities

• Content Library Management: Oversee the organization, cataloging, and maintenance of our digital content library, ensuring that content is easily accessible and up to date.
• Content Curation: Collaborate with subject matter experts and stakeholders to identify relevant content, categorize it appropriately, and ensure it aligns with the company's goals and standards.
• Content Updates: Work with various departments to facilitate content updates and enhancements as needed, ensuring accuracy and relevancy.
• Content Guidelines + Best Practices: Develop and maintain content guidelines and standards to ensure consistency and alignment with the Global Public Sector brand identity. Ensure these guidelines align with the larger Salesforce content ecosystem.
• Metadata and Tagging: Apply metadata and tagging to content items to enhance searchability and organization.
• Content Performance Analysis: Monitor and analyze the performance of content library assets, making recommendations for improvements and optimizing access.
• Tool Review: Periodically review the Global Public Sector content management suite of tools and resources, and suggest updates or improvements as needed.

Skills & Requirements

• Bachelor's degree in Library Science, Information Management, or a related field (or equivalent work experience).
• Strong organizational skills and attention to detail.
• Ability to collaborate effectively with cross-functional teams.
• Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills
• Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness
• Proficiency in content management systems (CMS) and digital asset management (DAM) tools.
• Experience as a Content Manager, Digital Librarian, or similar role with a focus on content maintenance a plus.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $76,700 to $105,500.

For California-based roles, the base salary hiring range for this position is $76,700 to $105,500.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.