Sr Manager, Technical Support Engineering
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Job CategoryCustomer Success
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Salesforce is looking for a technically strong, energetic, highly collaborative, and passionate leader to manage the Org Migration Operations(OMO) teams. The OMO team has the critical responsibility of managing and carrying out all migration operations. Migrations is the core technology used to transform Salesforce from our first party data centers to public cloud infrastructure. You will be at the forefront of making this transformation a smooth and efficient process!
You will manage and lead a team of dev-ops experts and keep quality in mind. You will be responsible for optimizing operational efficiency, ensuring smooth day-to-day activities and driving continuous improvement. You will act as a liaison between the engineering teams, customers and stakeholders and the operations team.
Your core responsibilities include:
Hire and build a distributed team of Devops experts.
Providing career development, technical guidance and mentoring to team members
Establish clear goals and measures for services
Make critical decisions that attribute to the success of the product
Facilitate effective communication with customers and various stakeholders
Ensuring seamless process execution and timelines
Proactive monitoring and troubleshooting any operations issues
Collaborating with engineering team to influence development priorities
Hire and grow talent - Lead, coach and motivate a team of operations engineers
Foster collaboration and lead by example
Establish team best practices
Plan for current and future growth for the team
Foster a culture of continuous improvement
Streamline processes and identify areas of improvement
Ensure successful, efficient and high quality operations
Identify and implement automation opportunities to scale operations
Align and collaborate cross functionally within the organization for smooth execution
Communicate to customers as needed
Exhibit strong reasoning and critical thinking skills to analyze and resolve issues or exceptions that arise during operations. Ability to quickly identify the root cause of a problem.
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