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Job CategoryEnterprise Technology & Infrastructure
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Do you enjoy helping writers make their technical content more engaging, educational, and helpful to customers? Are you able to translate complex concepts into concise and accessible language? We're looking for these qualities in our next editor located in India for the global Salesforce Content & Communications Experience team.The CCX team is made up of subject matter experts, skilled writers, gifted storytellers, and customer advocates. We create content that helps customers learn about, navigate, and use Salesforce products. Our work drives adoption, deflects customer support cases, and makes our customers highly successful and connected to Salesforce.
As editor, you work in two main areas:
Customer-facing content: Our user interface text, help articles, in-app user assistance, release notes, and videos help customers get started and set up, understand how to use a product or service, do specific tasks, and learn best practices for using Salesforce features. You’ll edit writer content from a customer perspective, making sure that its value is clear, its complexity is simplified, and its use case is relevant.
Tracking and training: You’ll work with the CCX Content Review team to track writers' work against release deadlines. You'll forecast milestones and deadlines based on the work. You'll also work to ensure adherence to our style guidelines and writing principles and facilitate writing training and coaching. You'll spend your days working with writers to help shape and rework their content, making sure it's valuable and relevant to customers, has a clear audience and goal in mind, and stays true to the voice, tone, style, and spirit of the Salesforce brand.This is not a copy or line editor job. This is a challenging role for someone who has considerable experience editing and understanding a wide variety of technical content, is an exceptional writer, and is passionate about helping people learn.
Content editing and copyediting Salesforce Industries customer-facing content.
Understand Salesforce Industries products and services.
Help Industries writers create engaging, accurate, relevant content that’s focused on customer use cases.
Work with new and established writers to achieve the appropriate structure, voice, and tone for deliverables.
Help update and maintain Salesforce Content Experience Style Guidelines.
Manage your editorial queue and workflow.
Demonstrate excellent communication skills, leadership, and judgment.
Help educate new writers and teams about the editorial process through writing training and coaching.
Ensure that deadlines and quality standards are met.
Minimum 7 years professional editing experience
Extensive technical editing expertise
Experience with content management systems, XML authoring
Innovative and creative editor who understands the writing process
Experience simplifying complex ideas into help topics and release notes
Adherence to style guidelines, US-English syntax, spelling, and grammar
Experienced at editing dual language writers’ content
Skilled at giving and receiving feedback about editorial reviews and content quality
Discernment to advocate for and evaluate visual representation of technical content via graphics and video
Ability to thrive in a rapidly changing environment on a fast-growing team
Ability to balance high standards for quality with rapid turnaround times
Experience with Salesforce or customer relationship management products
Knowledge and experience with content structuring in DITA and authoring in XML with Oxygen or other XML editors
Experience with education technology
Experience with instructional design, curriculum development, training, and coaching
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