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Senior / Lead Network Operations Engineer



Posted on Monday, November 20, 2023

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is looking for a Senior/Lead Network Engineer to join the Global Network Operations team. This team is responsible for 24x5 follow-the-sun support of the Salesforce environment. As a member of this team, you will be responsible for incident management on all aspects of the production network, to include performing break/fix and proactive maintenance to resolve outages and minimise potential for future impact. This includes hardware/software lifecycle management, network hygiene/standardisation, run-list automation, as well as network monitoring improvements to proactively diagnose potential issues. You will provide third line support for network-related customer issues, and ensure that thorough root cause analysis is completed on all customer-impacting issues.


  • Ensure all network issues are resolved in a timely manner, with minimal impact to customers.

  • Perform high-level troubleshooting and analysis to determine the root cause of network outages and implement workarounds and/or permanent solutions.

  • Isolate hardware and software problems on network devices and work with vendors to resolve issues as required.

  • Perform break/fix maintenance, such as RMAs, routing changes/traffic engineering, DDoS mitigation, etc.

  • Perform proactive network operations like code upgrades, hardware refreshes, config updates, peering/transit turnups, and cleanup/decoms.

  • Work collaboratively with engineering teams to identify ways in which we can proactively improve the stability of the network and decrease potential for future outages to occur.

  • Provide third line customer support and technical expertise for network-related issues.

  • Drive service ownership for the Network Cloud; assist in efforts to streamline problem and change management processes, improve alerting and incident handling, and increase automation.

Required Skills

  • Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

  • High level of proficiency and experience with TCP/IP networking, architecture and core technologies, such as MPLS, BGP, OSPF, DNS, HTTP, etc.

  • High level of proficiency with Cisco and Juniper router and switch hardware installation and troubleshooting.

  • Experience deploying and managing large scale distributed network environments.

  • Knowledge of firewalls and access-list configuration and troubleshooting.

  • In-depth knowledge and experience working in a Unix/Linux environment.

  • Experience with performance analysis, systems software, and systems architecture.

  • Knowledge of system performance methodologies along with hands on empirical monitoring and data-driven decision making.

  • Strong analytical approach to problem solving and ability to troubleshoot complex issues quickly, while optimally handling multiple priorities.

  • Must work well as part of a team in a high-energy environment; must possess good written and verbal communication skills, and good time-management abilities.

Desired Skills

  • High level of proficiency and experience configuring and troubleshooting load balancers, with emphasis on F5.

  • Highly skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.

  • Experience in deploying, customising and scaling a network monitoring solution.

  • Proficiency in scripting/programming with Python, Perl, etc.

  • Other Requirements

  • Ability to participate in an on-call rotation designed to provide network engineering support on the weekends.



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