Principal, Technical Architect
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Team & Role Description
Salesforce’s presales Technical Architects are the solutions team members who know what’s possible and how to make it happen, no matter how complex the challenges are. Their domain and product knowledge allows them to serve as subject matter experts on the account team, not only in terms of product and domain knowledge but also in crafting the right solutions to satisfy both business and IT buyers. They are not afraid to dig into the inner workings of our platform to answer a challenging question or address an objection and are equally comfortable speaking to a room of software developers as they are to the CIO. They are willing to be honest about potential challenges and always keep the long-term success of the customer in mind. People who enjoy both working with technology in a deep way and relating to people will excel in this role. Curiosity, communication, and capacity for learning are key pillars for successful TAs.
The most effective Technical Architects focus on these areas of impact:
Work with customers in their aligned vertical or market segment to address and solve a wide variety of technical challenges, leveraging the industry -leading capabilities of the Salesforce Platform and portfolio solutions.
Develop relationships with customer IT stakeholders, and help them to understand how the Salesforce platform fits into their overall technology strategy.
Act as a trusted advisor, and guide customers towards solutions that have the greatest likelihood of long-term success.
Hone knowledge of the Salesforce platform through hands-on training and exploration in the areas of customization, integration, and service delivery, and support our account-aligned solution engineers when this deeper level of expertise is needed to solve customer challenges.
Evangelize the value proposition, benefits, and advantages of the Salesforce Platform including Hyperforce, Data Cloud, Einstein AI, Mulesoft, Slack and more. Educate customers and peers on the possibilities of building and customizing Platform applications.
Understand and advise on the broad ecosystem of ISV and partner solutions that cooperate and integrate with Salesforce.
Guide deal strategy by providing insight into the technical buyer, and craft influence strategies that resonate with this audience.
Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape.
Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs.
Share your knowledge, best practices, and lessons learned with the broader solution engineering teams to multiply the impact of your work.
Continue to develop yourself as a technologist and as a presales professional in a supportive, collaborative team environment.
Ability to understand business & IT department requirements, translate those business needs into a compelling solution, and present your recommendations to executive, technical, and business audiences.
Deep knowledge of enterprise software applications and their delivery, including several of the following:
Database and data management fundamentals
Web and mobile application development and architecture
Application lifecycle management
Integration principles and tools
Enterprise data management tools and methods
Principles of network, application, and information security
Strong oral, written, presentation, and interpersonal communication and relationship skills.
Strategic thinker, thought leadership and comfortable communicating with executive audiences.
Excellent time management skills and the ability to support multiple concurrent projects.
Lifelong learner, curious, practical, and passionate about technology and sharing knowledge.
Willing and able to travel domestically.
Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees or equivalent work experience. Graduate study is a plus.
Experience working as an architect, solution engineer, IT consultant or developer in a customer-facing role that provided differentiated software technology solutions. We are open to a variety of backgrounds.
Experience in roles that required working hands-on to build, implement, administer, or maintain enterprise software (e.g. software engineer, implementation architect, integration architect, or similar).
Understanding of risk mitigation, compliance and security.
Experience with design thinking, persona-based discovery or other innovation techniques.
Experience with presales
Knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges
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Salesforce welcomes all.For New York-based roles, the base salary hiring range for this position is $179,760 to $240,450.For Washington-based roles, the base salary hiring range for this position is $163,450 to $218,610.For California-based roles, the base salary hiring range for this position is $179,760 to $240,450.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.