Technical Architect, Telco
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Job CategoryCustomer Success
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
At Salesforce Professional Services organization, we focus on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. Our team is made up of thousands of the world’s leading Salesforce experts.
What you’ll be doing as a Technical Architect…
They will work closely with internal and external collaborators to help craft and implement the best solutions to meet our customers needs in LATAM for the Telco industry. Applying standard processes and representing Salesforce as a SME.
They will possess skills and abilities as a consultant/architect with shown skills in these key areas with the consistent track record of providing end-to-end system architecture solutions and customer engagement management.
Some of the things you’ll be doing include…
Work closely with Salesforce cross-functional customer account teams to ensure customers are successful with our platform. Customer Success is #1
Act as a Trusted Advisor and Subject Matter Expert (SME) for our Salesforce Industries Platform Cloud customers
Work closely with customers and partners to guide implementation projects to follow Salesforce standard methodologies and align with our product roadmap, so resulting solutions meet customer long-term business objectives
Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, training and enablement to customer and partner teams, development work, product extensions / integrations, solution & performance optimizations, and supporting ad-hoc technical queries from customer & partner project teams
Assess customer’s business & technology requirements, and translate into technical solutions
Engagements may also include planning, organization, and leadership roles within customer and partner project teams
Continuously developing your personal expertise on Salesforce Industries Platform Cloud, related products and technologies.
Giving to thought-leadership, and sharing knowledge / standard processes within the Salesforce community
Who you are…
Experienced. Meaningful experience in Consulting or Professional Services Delivery role in Telco industry.
Good Communication. You know what to say and more meaningfully, how to say it. Along with Spanish and English intermediate level skills.
Great Teammate. You’re the best at what you do and you know how to work with your colleagues to get their best.
Problem Solver. You love seeking the most difficult of challenges and know how to get to the best solution. You partner with customers to drive business change and implement end to end solutions as a trusted technical advisor.
Technical Experience. You have technical skills across relevant technologies & eye for business. Knowledge with cloud platforms and integration.
Salesforce Industries Platform Experience
TM Forum knowledge or experience
Professional Services or consulting experience in customer-facing environments
Application Development experience.
Agile project methodology experience.
Benefits & perks
Employee Stock Purchase Program
Health Insurance for the family
Wellness and Education Reimbursement
Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
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