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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Summary:

As a Techforce Analyst you will analyze, troubleshoot and resolve incidents. The incidents and requests will vary from desktop to
infrastructure related issues. This will involve performing on-site analysis and resolution of hardware and software problems. In our Amsterdam office, you will be providing outstanding IT customer service while being the day-to-day contact point between internal customers, management and vendors.

Required Skills/Experience

Fluent Dutch and English is essential
Experience collaborating with various teams in a service-oriented environment with a strong customer success focus
Experience troubleshooting issues, researching solutions, and problem-solving
Ability to learn and adapt quickly to new technologies and business requirements in a fast-paced, dynamic global environment
Ability to solve complex incidents by applying known documented solutions and processes, taking work items through to completion with
minimal direct supervision
Ability to communicate with different audiences, regardless of technical understanding, across several channels including but not limited
to: instant messaging, emails, video conferencing, or face to face
Ability to leverage attentive listening to understand the needs of the customer and empathize with them

Bonus Skills/Experience
Experience supporting various operating systems in an enterprise environment to include: macOS, Windows 10, Linux Ubuntu, iOS, and
Android
Experience supporting various hardware in an enterprise environment to include: laptops (Apple, Dell, and HP), desktops (Apple and HP),
corporate-owned mobile devices (IOS/Android) along with standard peripherals, and hardware provisioning/imaging
Experience supporting and troubleshooting corporate networks and remote user environment with LAN, WAN, and VPN implementations
globally.
Experience supporting and troubleshooting Active Directory related issues
Experience with endpoint security tools (anti-virus/anti-spam/firewall/patching/two-factor authentication)
Experience supporting conferencing solutions (Audio/Visual)
Adherence to security policies and corporate best practices.
Contribute to ensuring content accuracy and updating internal and customer support documentation as needed
We know that diversity brings success and because of this, we realize there are people with a wide range of experiences and backgrounds that can
thrive in this role. If you know you’re the right person for the job, please apply and help us see how your talents and experience make you a perfect fit.

Accommodations

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