Sr. Mgr/Director/Sr. Director, UX/UI Designer
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Job CategoryUser Experience
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
At Salesforce, we make the tools that help people work more effectively and efficiently. Design and User Experience is at the center of all of it. We bring powerful visions to life with the latest technologies and the Salesforce platform. We put customers first and we're looking for ambitious, self-motivated, creative-minded individuals who want to help shape our digital experience platform that allows businesses of all sizes and industries to create unique and engaging experiences for their customers across multiple touchpoints.
You and your team will distill complex problems and propose clear, efficient, consistent solutions. You're meticulous and excited about beautiful design, and you love seeing products ship. You're hungry for new ways to do things. You follow the latest trends, download the newest apps, experiment with the latest devices and wearables. You have a keen eye for useful products, and you share your findings with the team. You're a tireless advocate for the end user. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences for users.
The ideal candidate enjoys creating experiences with technology, hacking on new projects, and intensely working on high-value, strategic initiatives under tight time constraints. You will have direct access to customer executives and Salesforce executive management, while working closely with the Salesforce Product and Sales organizations. You must have excellent communication skills, energy, and thoughtfulness to build and deliver the best in the world for our customers.
Clouds We are Hiring for:
The Salesforce Marketing Cloud empowers marketers to Learn, Plan, Build, and Run successful digital marketing campaigns for leading brands around the world. Through a combined focus on audiences, messaging channels, personalization and automation, we help marketers deliver highly personalized experiences and customer journeys.
The UX Director for Marketing Cloud Applications will build upon the world’s #1 Marketing Platform. This role will lead the team of designers responsible for creating the next generation of personalized marketing automation tools that reach world-scale. The experiences crafted will be centralized around the campaign with predictive and generative AI enhancing every step. This role requires collaboration across a wide number of partnering teams who all collectively come together to support the success of today’s most sophisticated B2B and B2C marketers.
Integrated Customer and C360 Experience:
The Integrated Customer and C360 Experience team puts our customers’ success and happiness as its top priority. Our crew of talented, passionate designers brings Salesforce’s cross-product experience to life with innovative tools that make it easy for Salesforce admins to mange customer data across a broad spectrum of tools and channels. We find magic in the spaces where privacy, identity, and data stewardship intersect, with a goal of ensuring a secure, enjoyable experience for everyone who uses Salesforce products.
Salesforce Data Cloud aims to help companies understand their customers and create value at every touchpoint in the customer lifecycle with harmonized data. Allowing businesses to connect data from a wide variety of sources while providing tools to bring that data together. Our Data Cloud User Experience team ensures that users will be able to efficiently and intuitively access, analyze, and leverage data within the Salesforce ecosystem.
Behind Salesforce Data Cloud is a team of talented UX designers, product leaders and engineers dedicated to creating integrated experiences that support strong relationships for users and their customers. You’ll immerse yourself in all aspects of end-to-end experience design: using storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high-fidelity mockups to communicate design ideas and direction. Bring your skills, inspire your team, and create amazing experiences as you help us transform the way business gets done.
Manage and develop a team of talented designers
Recruit, nurture and retain best-in-class talent
Influence and compellingly communicate the vision to a wide variety of key stakeholders
Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing
Solve complex UX design problems across multiple channels
Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research
Work with engineering to deliver final product
Reinforce a design-thinking culture that leverages the best product, technology and innovative talent
Own various application interfaces
Work with devs and QE to deliver polished final product
Evangelize SLDS interface guidelines and design patterns.
Experience / Skills Required:
Managed an entire product lifecycle from concept to release
7-10+ years of experience designing and delivering products in cross-functional teams from start to finish
3+ years of management experience
A strong passion for managing and mentoring designers
Deep understanding of user-centered design methods and best practices - and you’re always looking to improve on your process
The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
Power to influence others and build consensus, while dealing with ambiguity
Self-motivated, a good communicator, and able to balance great design with meeting short deadlines
Experience using analytics, user research and other approaches to help make decisions and iterate on the product
Constant drive to stay up-to-date with the latest industry news and developments.
A deep appreciation and talent for simple solutions to complex problems
Expert knowledge of design tools such as Sketch, Photoshop, Illustrator
BA/BS or MA/MS in design related field, or equivalent experience
Experience working in design systems
Experience with CRM or enterprise software
Experience working in design systems
Please submit your resume and URLs to your portfolio. Submissions without a portfolio or samples of work will not be considered.
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Washington-based roles, the base salary hiring range for this position is $172,500 to $411,800.For California-based roles, the base salary hiring range for this position is $188,200 to $449,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.