Lead Researcher, Research & Insights - Commerce Cloud
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Job CategoryUser Experience
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM + Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
We are looking for a Lead Researcher to join our Research and Insights team, supporting our Commerce Cloud organization.
In this role you will implement strategic and tactical research to shape Commerce Cloud’s vision of enabling the world’s most innovative and recognized brands to create AI-first, unified, custom experiences across all touchpoints of commerce, including web, mobile, and social. You’ll learn about and advocate for our users — including e-commerce leaders, merchandisers, commerce developers / admins, and marketing leaders.
You distill sophisticated problems into insights that inform design, development, and business decisions. You’re passionate about technology. You’re even more passionate about technology users and buyers. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.
Scope and drive research projects that inform product strategy, design, and development, in collaboration with Commerce Cloud cross-functional partners
Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)
Synthesize research findings into insights and recommendations and work with collaborators to socialize these findings
Partner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customers
Create narratives to frame problems and highlight the business value of potential solutions
Be a strategic business partner to key executives, helping shape their long-term vision
Work on fast-paced projects, requiring attention to detail and working within constrained timelines
Required Experience / Skills:
5+ years of experience conducting research in user experience, product design, or technology contexts
Proven track record influencing user experience and/or product direction and strategy with actionable insights
Ability to plan, design, complete and communicate both strategic and tactical research engagements
Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partners
Expert understanding of research methods (qualitative and quantitative) and standard processes
Experience working in cross-functional teams (e.g. product management, design, engineering)
Comfortable with basic statistical methods and concepts, and experience working with behavioral signals data
Preferred: Previous research experience in enterprise SaaS and/or technology
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Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $188,200 to $258,700.For Washington-based roles, the base salary hiring range for this position is $172,500 to $237,200.For California-based roles, the base salary hiring range for this position is $188,200 to $258,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.