Senior/Staff/Lead Technical Writer for Service Cloud
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Job CategoryEnterprise Technology & Infrastructure
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Service Cloud Content Experience (CX) Team is looking to add an experienced content producer! Our team produces critical documentation and content that helps customers achieve their business goals with our cutting edge customer service products, including new AI features. We work closely with other writers, product managers, engineers, and designers in an Agile development environment to produce in-app assistance, help, guides, interactive training, and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time. We’re an inclusive and collaborative team that encourages diverse views and values trust, customer success, wellness, and connection. To learn more about Service Cloud, check out this overview.
But enough about us! Let’s talk about you.
5+ years of experience documenting software for technical audiences
Ability to write clear, concise, and approachable content and to adapt your voice, tone, and style to the audience
Ability to quickly and independently learn and explain complex technologies
Curiosity about how things work and figuring out how they could work better
High standards of quality and attention to detail
Excellent problem solver
Strong advocate for the customer
Ability to create a content strategy for a product
Ability to work collaboratively and manage multiple deliverables within tight deadlines
Strong team player with excellent communication skills
Bachelor's degree in a technical, communications, or writing field, or equivalent experience
Experience with source control software such as Perforce or Git
Experience with XML-based authoring tools such as Oxygen
Experience with DITA and structured authoring
Experience with the Agile development environment
Experience in customer service or with customer service applications
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