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Account Partner (Public Sector - Federal Civilian)



Multiple locations
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define groundbreaking opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

We are currently seeking an Account Partner to join our growing Professional Services - Public Sector sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

As a member of the Go To Market (GTM) and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be responsible as the deal originator, strategist and execution quarterback supported by our delivery organization.

Your Impact:

  • Drive thoughtful, strategic strategy for our customers

  • Facilitate qualification, deal cycle participation, account reviews and value assessments

  • Accountable for bookings, revenue, margin, CSAT, and value delivered

  • Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology

  • Act as a trusted advisor to Salesforce's customers to accelerate value and improve customer outcomes

  • Pilot awareness within a micro-vertical to develop repeatable motions

  • Serve as a key SME and services consultant to our sales teams

  • Serve as the liaison between internal and external teams

Required Qualifications:

  • 3+ years of experience owning or leading a book-of-business, preferably in the Public Sector - Federal Civilian space

  • 4+ years of experience working within a consulting landscape

  • Experience selling professional services related to digital transformation

  • Experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements

  • Capable of building assets from scratch including marketing, sales and strategy solutions

  • Experience with global procurement leads to settle pricing and deal strategy

  • Skilled in maneuvering and working with the C-Suite during a strategy cycle

  • Background in delivering critical initiatives and/or programs for a firm-based model or product company

  • Relevant confirmed experience working with customers in Public Sector - Federal Civilian space

  • Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

We have a public-facing website that explains our various benefits for health benefits, financial benefits and perks, time off and leave policies, parental benefits, perks and discounts. Visit for the full breakdown


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