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Staff Technical Writer



Marketing & Communications, IT
San Francisco, CA, USA
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

MuleSoft is looking for an experienced, talented, and motivated Staff Technical Writer to produce high-quality technical content for developers or DevOps engineers. You know how to work collaboratively with other writers, an editor, Product Management, Engineering, customers, and others to create the technical topics and examples that customers can find on Google.

Phrases such as “topic-based,” “Google-ready,” “developer-focused,” “task-oriented,” and “component documentation” flow naturally whenever you talk about your work. You are unafraid to ask questions because you love to learn about complex technologies. If you are a problem-solver who can deliver quality content in a demanding environment under tight deadlines, then this might be the perfect opportunity to take your career to the next level on a small, agile writing team at a fast-growing company.

3 Months

  • You understand all of the core use cases for one or more technologies and are able to thoroughly document them.

  • You are self-directed in working with engineering to gather doc requirements for upcoming releases, proactively responding to technical and editorial feedback about documentation for your focused technology or technologies.

  • You understand our other technologies well enough to write topics for larger team deliverables and have developed a strong relationship with Engineering to manage successful tech review of new or existing content.

12 Months

  • You demonstrate expertise in one or more of MuleSoft’s technologies and know how our customers use them.

  • You have a reputation for writing trusted guidance and have built a strong working relationship with Engineering stakeholders to draft, review, and publish content.

  • You proactively respond to and seek documentation feedback from internal and external customers, including editorial.

  • You have evaluated one or more documentation sets, implemented organizational and structural changes, and taken ownership of the process of peer, editorial, and technical reviews of your content.

What You’ll Need to be Successful

  • Ability to read and, ideally, write code in Java or a scripting language

  • Experience documenting APIs, SDKs, and cloud-based enterprise software

  • Experience with Git, Markdown, and working from the command line

  • Ability to break down problems into solvable tasks

  • Exceptionally clear and precise writing skills, with a strong voice and sharp sense of organizational coherence, along with the subject-matter knowledge required for credibility

  • Strong understanding of agile software development


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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $159,900 to $219,900.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.