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Project Operations Manager



Hyderabad, Telangana, India
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are seeking a highly effective professional with a passion and a proven track record for success in financial process re-engineering, systems architecture, innovation through technology, and operational transformation.

This role requires strong business acumen, and the ability to apply that business knowledge and the expertise into the very systems, processes or reporting solutions that are proposed and delivered. The successful candidate will possess outstanding communication, collaboration and influencing skills. This Manager will be supporting projects or initiatives that may require a global view and a clear understanding of how to best collaborate with our global Accounting team to deliver optimal solutions. You will be responsible for managing release processes for code through development, test, and production environments.
You will work collaboratively with the Development team on the platform, Applications and Project development. Position encompasses a wide range of different duties, priorities and initiatives.

Job Responsibilities:

Project Management:

  • Support in various project management tasks such as setup and update Projects in our App, organize UAT, etc.

  • Build and manage project status and prioritization dashboards

  • Identify and schedule project deliverables, milestones, and required tasks.

  • Assign tasks and responsibilities, and drive accountability to project team members.

  • Direct and coordinate activities of project resources to ensure project progresses on schedule and within budget.

  • Facilitate projects by defining agendas and running meetings.

  • Manage scope and the change request process, coordinating decision process of scope and budgetary impact of changes from original specifications.

  • Drafting and Tracking technical documents to meet client requirements

Release Management

  • Negotiate, plan and manage all release activities

  • Coordinate release content and effort based on the Projects roadmap, Business request and Product backlog and salesforce releases.

  • Lead and co-ordinate Agile ceremonies for Release planning and for Go-Live activities including the execution of the deployment Plans and checklists.

  • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.

  • Manage risks and resolves issues that affect release scope, schedule and quality

  • Conduct Release Readiness reviews and Business Go/No-Go reviews

  • Prepare Monthly Release Reporting and communicate release details and schedules to the Business as required

  • Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists

  • Continuously evaluate existing operations processes for efficiency gains, identify areas for improvement, and proactively suggest implementation strategies

  • Increase the adoption of salesforce technologies , driving alignment across Regions through the Business process monitoring and reporting and sharing of best practices.

  • coach App owners & Admins on key skills and competencies

  • prepare Training communication as well as monthly Releases communication (Slack, Newsletter, etc)

Sox Compliance:

  • Perform SOX controls (and follow-up with Business Control Performers to ensure the timely SOX Controls completeness and accuracy (QAR)

  • collaborate with internal and external Compliance and Audit partners

  • Leverage salesforce technologies (use of Inov8 org and its applications for any project updates, training communication, SOX Control performance and evidence and drive Audits)

Required skills/experience:

  • Strong analytical, problem-solving skills, & clear communicator

  • 8+ years of experience in Accounting/Finance and Minimum of 4 years’ experience in Project Management.

  • Capable of set up business framework to articulate the goals and objectives and develop blueprint for success

  • Able to understand End to End process and highlight gaps

  • Foster Teamwork: Ability to coordinate across departments and motivate staff members to complete projects deliverable.Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

  • Lead: Positively influence others to achieve results that are in the best interest of the organization.

  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization

  • Excellent written and verbal communication skills

  • Solid organizational skills including attention to detail and multi-tasking skills

  • Familiar with SOX compliance and other country equivalents.

  • Experience managing Finance system transformation or implementation projects

  • Oracle ERP, Tableau, Workday, RPA Automation experience and accounting background prefered

  • PMP/Prince 2/Scrum certified added advantage.


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