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Sr. Benefits Specialist



Accounting & Finance
Mexico · Mexico City, Mexico
Posted on Monday, November 20, 2023

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Job Category

Employee Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a premier employee experience, which allows Salesforce to deliver an extraordinary customer experience in the market.

The Senior Benefits Specialist provides benefit administration & employee support, within a People Services (Shared Services) function. Leverages standard methodologies and consistency in process design to ensure accurate and impactful application of benefit programs and procedures while remaining true to Salesforce culture.


* Function as a thought partner with global collaborators to create seamless, end-to-end employee experiences for complex, high visibility Benefit and LOA Programs
* Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs
* Primary liaison between Benefit vendors and Salesforce employees.
* Interpret and apply understanding of Employee Benefits, Salesforce policies and practices, and other regulations to provide advice, mentorship, and clarification for employees.
* Leverage Concierge knowledge to identify trends and recommend solutions for Benefit-related matters to aide in Tier 0 and Tier 1 resolution
* Consults with Benefits department, Payroll, ESBPs, Salesforce legal counsel, as necessary.
* Track, report and analyze case trends using Service Cloud, a Salesforce technology-based case management system.
* Manage or participate on special projects/programs requiring Benefit department stakeholder input.
* Evangelist of continued adoption of the shared services Tier 2 Benefit model.
* Maintains a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations


* Minimum 3 years’ experience in human resources, including benefit administration & vendor management experience
* Prior experience with working in a centralized human resource function preferred.
* Ability to build, develop, implement and engage in new service delivery approaches
* Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment.
* Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions,
* Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
* Ability to make decisions guided by policies, practices, procedures and business plan.
* Uses standard methodologies and knowledge of internal or external business issues to improve delivery of services.
* Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables.


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