Manager, Sales Operations
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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
As a Sales Operations Manager you will lead a team of Contracts Specialists and be responsible for building and maintaining a High Performance team that adheres to stated KPIs and aligned with V2MOM objectives. Collaborating across Finance, Legal, Revenue, and Pricing, you’ll get to work with large enterprise solutions customers to ensure that both of our interests are met as well as moving the contracting process along.
Manage a team of Contract Specialists
Collaborate & build relationship through regular touch points with Sales leadership
Communicate expectations to team members, manage performance and provide ongoing coaching, feedback and recognition
Create and foster a motivating work environment. Manages on-going learning and development needs of team members
Deliver on SOX Compliance requirements
Ensure the team is aware of & adhering to policies and procedures
Perform audits on the quality of work using existing Reports and Dashboards
Leverage department dashboard to ensure inquiries are processed timely and accurately
Acts as the first point of contact for any escalations. If unable to resolve the issue, escalate to Management appropriately
Able to work in a complex and changing organisation by enabling team and give them clear guidelines by consulting with their peers
Ensure the collaboration with peers and extended support functions
Determine when to own deals that may be too complex for the Team and act as the POC when required
Ensure Deal coverage during their team leave
Challenge Status Quo & provide recommendations on Internal processes
Ensure V2MOM objectives are met on a regular basis
Ensure employee career/development discussions objectives are met
2+ years of relevant work experience in finance or operations
Prior experience in large scale technology company required, enterprise software preferred
Demonstrated influence delivering results with large-scale, cross-functional teams
Excellent communication and solution providing skills Able to work under pressure with competing priorities
Flexibility and ability to adjust on the fly, to new demands; a high sense of urgency
Strong Team Player
Able to work autonomously
English required, other languages a plus
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