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Marketing Technology Support Manager



Marketing & Communications, IT, Customer Service
Multiple locations
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Marketing Technology and Engineering team empowers business partners in the Global Marketing Organization. The Marketing Technology Manager provides ongoing support to our marketing team to ensure they are applying and optimizing the Slack MarTech stack.

Demonstrating your tried Martech expertise and deep technical competency, you will be responsible for tackle and supporting our marketing team on a day to day basis. You will also support the Slack Community (Salesforce Experience Cloud).

You should have a strong understanding of Marketing Automation Platforms (Salesforce Marketing Cloud), CRM (Salesforce Sales Cloud), Online Social Platforms (Salesforce Experience Cloud), and Marketing Point Solution Systems (SplashThat, ON24, etc.).

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be inquisitive, humble, hardworking and, above all, collaborative.


MarTech support:

  • Support and lead our Marketing Operations support channel in Slack.

  • Support any lead flow issues that arise from our Marketing platforms.

  • Run our ticket review calls on a weekly basis.

  • Backup the Marketing Technology SME’s during holidays, PTO, etc.

  • Document and refine support processes.

  • Monitor and solve all Marketing platform support channels.

  • Support the list import process.

  • Lead the Marketing Technology team Asana board.

  • Build positive relationships with business partners, development partners and peers on other multi-functional teams such as Marketing, Sales, Business Technology, Data Engineering, and Analytics.

  • Handle an ongoing list of activities and improvements within individual projects and across initiatives.

  • Find opportunities to improve and simplify tools and drive technology solutions at scale.

  • Work with the larger Marketing Ops team to train and empower end users with shown standard methodologies, detailed documentation, and scalable processes that enable the marketing organization to help continue to drive growth for Slack.

Experience Cloud support:

  • Deploying changes from UAT to production within Experience Cloud

  • Ability to create and run reports on Community activity via Experience Cloud Dashboards.

  • Create custom reports to understand community activity and engagement

Required Qualifications

  • Validated functional knowledge of marketing, marketing platforms and point system solutions, demand generation, and lead management.

  • demonstrated ability in marketing operations or marketing systems analysis, preferably in a fast paced hyper-growth environment.

  • 3+ years experience working on Salesforce CRM, Service Cloud, Community Cloud, Marketing Cloud or other CRM products.

  • 3+ years working in a project management tool like Jira and/or Asana

  • System Admin experience with Salesforce Experience Cloud

  • Familiarity with Experience Cloud setup/backend systems (i.e. Object Manager, Field Sets, Page Builder)

  • A Bachelor of Science Degree in Computer Science or Information Technology, or Marketing required; or equivalent experience.

  • Solid background in marketing system configuration, system provisioning, triaging requests, troubleshooting bugs, corresponding with cross functional business partners, data flow design, creating training documentation, and managing enhancement requests.

  • Analytical problem solver with good interpersonal and social skills in order to lead the charge and implement new ideas.

  • Solid project management and prioritization skills, ability to create order and drive execution within a Kanban or sprint-focused technology team.

  • Maintain good communication & collaboration skills and be able to communicate effectively with both technical and business audiences.

Self-motivated, creative person with the ability to adapt to changes and new ideas.


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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $131,300 to $180,500.

For California-based roles, the base salary hiring range for this position is $131,300 to $180,500.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: