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Service Protection PMTS

About the Team and Role:
Salesforce continues our fastest growing enterprise software company ever! Salesforce now has an annual revenue $33 billion and in order to continue our historical growth, our infrastructure software must continue to evolve and transform.

The Service Protection team in the Salesforce Technology, Marketing, and Products (TMP) organization plays a critical role in the technical architecture strategy in order to achieve Salesforce’s business objective to maintain and improve customer trust and customer success. Every day, billions of customer transactions run on Salesforce’s multi-tenant cloud infrastructure and Service Protection is on the critical path of every transaction, providing AI-powered resource management capabilities like resource monitoring and request management in order to balance infrastructure availability and customer success.

CSP team is looking for a world-class, hands-on, [Lead/Principal] software engineer to join us to collectively achieve our goals. Your job is to drive and lead the way for the organization to enable our customer’s to succeed by maintaining and improving availability Salesforce’s software service platform. You are the technical architect for service protection and you lead and drive the vision, strategy, collaboration, and execution. You will work along side our team of talented distributed systems software engineers, data scientists, and data engineers to build scalable, distributed, and real-time service protection software by applying data science and machine learning.

Responsibilities:

• Build and deliver large scale distributed systems and services for customers in production using modern technology stacks and architecture patterns to enable scaling of Salesforce applications
• Deliver measurable business impact in the Service Protection space across Salesforce’s cloud native multi-tenant architecture in order to maintain and improve trust and availability
• Technical leader that actively supports creating, maintaining, evangelizing, and aligning across TMP on the Service Protection Long Range Plan (LRP) across the TMP organization. The SR-LRP has a 3 to 5 year forward-looking time horizon.
• Actively contributes to CSP code base
• Provide feedback to CSP Product Owner and team members to accomplish the outcomes in the LRP
• Active steward of team code hygiene and ensure best practices and design decisions are followed in order to manage the natural tendency of code to ‘rot’ and entropy accumulation over time and changes
• Mentor junior engineers, socializing, actively advocating engineering best practices and excellence, and act as a soundboard for engineers in design and code changes
• Attuned to the service protection space trends, both inside and outside of Salesforce

Required Qualifications

• 13+ years of experience in software engineer experience using Java or C++
• 4+ years in leading, developing, and delivering large scale distributed systems
• Proven track record deploying, operating, and maintaining scalable distributed services into production at high/cloud scale
• Strong written and verbal communication skills

Desirable Qualifications:

• A solid understanding of both probability and statistics
• Experiencing applying artificial intelligence and machine learning to infrastructure software
• Strong analytical and data analysis skills

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