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Commerce Cloud Specialist SE

Salesforce

Salesforce

Bengaluru, Karnataka, India
Posted on Monday, November 20, 2023

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Are you ready to join a dynamic and innovative team that is dedicated to empowering our customers with cutting-edge commerce solutions? If you're passionate about technology, creative problem-solving, and helping customers succeed, then we have an exciting opportunity for you!

Overview of the Role
Salesforce India is looking for a Lead Solution Engineer focusing on Commerce Cloud. We are a relatively newly formed team of Specialist Solution Engineers and our mission is to drive revenue growth at scale across Commerce, Service, Marketing, Platform, Data Cloud across all business segments in India
What brings us together is our passion to maximise our business impact through scalable initiatives and our deep solution knowledge, driving heightened levels of customer success.
As part of the Solution Engineering team, you will play a crucial role in understanding our customers' needs and tailoring our Salesforce Commerce Cloud offerings to meet those needs effectively. You will act as a trusted advisor to our customers, solutions (SE) and sales teams alike.
When joining our team, you’ll be reimagining the future of solution selling in our high velocity and high growth segments. This is a unique opportunity to join a brand new team in its inception, to shape and define new areas of impact on our business. You will be met with a supportive environment that will allow you to grow and innovate.

Responsibilities

  • Develop deep solution expertise in Commerce Cloud to become a thought leader and trusted advisor to SEs, sales teams and customers. Stay up-to-date with industry trends, product developments, and best practices related to commerce solutions and Salesforce Commerce Cloud.

  • Build trusted relationships with a variety of stakeholders across sales, SE, sales programs, product and product marketing to support the go to market strategy for Commerce Cloud.

  • Become a Solutions at Scale team champion across the India organisation to maximise our impact.


Your role will be divided across the following activities (% are approximate indicators):

  • Direct customer engagements (60% of time) - You will work on business opportunities, from discovery to tailored demonstrations and presentations that showcase the value of our solutions. You will provide technical expertise during the sales process, addressing customer questions and concerns. You will work in close collaboration with SEs and AEs involved in those accounts.

  • 1-many customer sessions (15% of time) - you will share thought leadership and solution knowledge by running live customer sessions such as webinars, masterclasses, campfires to drive solution awareness and ACV.

  • 1-many internal education (10% of time) - you will share your expertise internally by running AE and SE enablement sessions and holding office hours.

  • Assets creation (15% of time) - you will create highly relevant and reusable assets such as Consensus videos, holodecks, demos environments to allow others to self-serve.


Required Qualifications & Skills

  • Previous experience in a solution engineering, technical sales, or customer-facing role.

  • Strong passion for commerce solutions and technology.

  • Outstanding communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.

  • Excellent problem-solving skills with a creative and adaptable mindset.

  • Customer-centric mindset with the ability to empathize and understand customer needs.

  • Ability to work collaboratively in a fast-paced and dynamic environment.

  • Willingness to travel when required.


Preferred Qualifications & Skills

  • Prior experience with Salesforce B2C Commerce Cloud is required. Understanding of the ecommerce vendor landscape such as Adobe Magento, Shopify, SAP Hybris and other offerings is needed

  • Additional experience with Salesforce B2B Commerce, OMS, DTC offerings is a plus.

  • Experience in e-commerce industries like Manufacturing, Retail, CPG, DTC etc.

  • Expertise in domains like commerce, web analytics, content management systems, inbound marketing, marketplaces, order management, product information management, etc.

  • Affinity with HTML, CSS, API, JAVA is a good plus.

  • Experience orchestrating a sales cycle which requires involvement of multiple internal and external resources.

  • Experience in presenting and hosting webinars or public speaking.

  • Video editing skills.


Why should you join us?
Impact: Be a driving force in leading the e-commerce agenda for small and medium-sized businesses across Northern Europe.
Growth: Join a team that prioritises continuous learning opportunities and where you will gain great exposure to many different functions and leaders.
Collaborative Environment: Join a diverse team that values collaboration, innovation, and mutual support.
Customer-Centric Focus: Work directly with customers, building relationships and making a tangible difference in their success.
Innovation: Be at the forefront of emerging technologies and contribute to shaping the future of e-commerce.

Ready to embark on an exciting journey that combines your technical expertise with your passion for customer success? Join us as a Specialist Solution Engineer in the Solutions at Scale team and make your mark in the world of e-commerce!

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