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Innovation Engagement Lead



Multiple locations
Posted on Monday, November 20, 2023

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Ignite is a customer-facing, digital strategy and design consulting team within Salesforce. We help C-level executives at Fortune 2000 companies recognize and interpret forces of change in their market, and collaborate with them to plot a course towards a more robust digital future through human-centered design.

Our engagements combine elements of strategy, user-research, visioning, ideation, visual storytelling, business model design, rapid prototyping, and in-market concept testing and experimentation.

We are looking for an ambitious, self-motivated individual to join our India Ignite team. The ideal candidate is a maker at heart and understands how researchers, strategists, and designers solve problems for Salesforce's largest customers through cutting-edge, insight-based concepts, prototypes and compelling, immersive storytelling. As an aspiring innovator, you will be expected to lead various aspects of an innovation engagement, across industries and challenge companies to become the platform for positive change.

Role would require you to

  • Design and lead engagement and workshops: Facilitate complex engagements/ work sessions/ sprints for C-suite executives, key decision-makers and cross-functional teams to solve problems using Design Thinking and more.

  • Collaborate with teams to build human-centred scenarios that translate stories into compelling business, product and/or service experience transformation opportunities.

  • Create frameworks/ artefacts that deconstruct complex information to communicate concepts and business value, as simply and effectively as possible, whilst achieving the highest possible aesthetic.

  • Rapidly bring ideas to life through a variety of means, from hand-drawn storyboards to functioning prototypes and beautifully designed artefacts with digital prototyping tools (eg. Adobe Creative Suite, Figma).

  • Work on fast-paced projects, collaborating with a cross-disciplinary team including Sales, Pre-sales, Industry Experts, Technical Architects.

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

  • role is on-site in Mumbai or Gurgaon with 50%+ customer-facing travel.

Preferred Qualifications:

    • Overall 10+ years of experience, with at least 4+ years of reimagining experiences through design thinking approaches, across various industries.

    • Exemplary verbal and written communication skills.

    • Ability to self-start, perform program/project management effectively.

    • Visual communication design, UX design, Interaction design or related design degree would be a great added skill.

    • Understanding of Enterprise Software Space, would be and added benefit.

    • Positive attitude, comfort with ambiguity, and highly collaborative individuals preferred.

If you have created a portfolio/ body of work, please submit that as part of your application.


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