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Senior Solution Engineer



Gurugram, Haryana, India
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We have an outstanding opportunity for an expert Solutions Engineer to work with our outstanding Start ups and SMB customers in India in crafting ground-breaking customer engagement roadmaps, demonstrating the Salesforce applications and platform in Gurgaon, India!

The successful applicant will have a track record of working with organisations in driving business outcomes through technology solutions, with experience in engaging at the C-level with Business and Technology groups.

Specific Responsibilities:

  • Provide thought leadership in how organisation can drive customer success through digital transformation.

  • Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.

  • Be an innovator who can build new solutions using out-of-the-box thinking.

  • Engage with business users to build solution presentations, demonstrations and prototypes.

  • Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.

  • The ability to authoritatively present and articulate the business value to managers and executives of all levels.

  • Deliver functional and technical responses to RFPs/RFIs.

  • Work as an excellent teammate by chipping in, learning and sharing new knowledge.

  • Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.

  • Lead multiple customer engagements concurrently.

  • Be self-motivated, flexible, and take initiative.

Required Skills:

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

  • 4+ years of strong pre-sales experience is required.

  • Relevant years of confirmed experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.

  • Strong focus and experience in pre-sales or implementation is required.

  • Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.

  • Business Analysis/ Business case/return on investment construction.

  • Experience in sophisticated solution selling to Commercial customers

  • A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.

  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

  • Outstanding presentation and demonstration skills.


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