Senior/Staff/Lead Technical Writer
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Job CategoryEnterprise Technology & Infrastructure
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Commerce Cloud is a leader in the Magic Quadrant for Digital Commerce, and we’re making incredible innovations in the Commerce space by adding AI to our products, and integrating them with other Salesforce products such as Sales, Service, and Marketing. We help companies to create personalized and intelligent unified buying experiences across multiple channels including mobile, social, web, and store.
Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.
To learn more about Commerce Cloud, check out this overview: https://www.salesforce.com/eu/products/commerce-cloud/overview/
But enough about us! Let’s talk about you.
- 4+ years of experience documenting software for technical audiences.
- Ability to write clean, concise, and approachable content.
- Ability to quickly learn complex technologies.
- Experience with source control software such as Perforce or Git.
- Experience with XML-based authoring tools such as Oxygen.
- High standards of quality and attention to detail.
- Excellent problem solver.
- Strong advocate for the customer.
- Ability to work collaboratively and manage multiple deliverables within tight deadlines.
- Strong team player with excellent communication skills.
- Bachelor's degree in a technical, communications, or writing field, or equivalent experience.
- Knowledge of DITA and structured authoring.
- Experience working in an Agile development environment
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