Sales Compensation Associate Analyst
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Support a global monthly cut-off and close process as part of our sales commissions processing.
Resolve case inquiries and be a trusted advisor to our sales team. Frequent communication with account executives and sales management via commission cases.
Provide recommendations to sales and the internal comp management team regarding exceptions requests and case critical issues.
Process credit and/or commissions corrections and adjustments as they arise via Excel, Salesforce or Xactly Incent
Be a lead resource for account executives, sales operations and sales commission team on policy and process regarding sales commissions and applying it to specific transactions.
Understand data models, related objects and sales order processes within Salesforce to be able to analyse gaps and implement processes based on existing functionality.
3+ years of related work experience
Experience in a customer-facing role: Collections, Sales Operations, Customer Service, etc.
Strong skills in use of order management or similar systems, preferably previous experience in a CRM environment
Advanced skills in MS Excel is a plus
Strong problem solving and superior critical thinking skills, the ability to connect the dots
Strong technology skills
Communicates effectively across functional groups. Excellent command of English; other languages is a plus.
Details and process-oriented
Flexible to work in shifts
Works independently and as a strong team player
Adaptable to tight deadlines and ability to prioritize appropriately
Ability to work in a dynamic and fast paced environment
Proven record of process improvements to eliminate the manual efforts via automation would be an added advantage
Experience in automated sales commissions systems and their set-up and operation is a plus (e.g. Xactly, Callidus, Oracle EIM, etc.).
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
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