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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Responsibilities

• Support a global monthly cut-off and close process as part of our sales commissions processing.

• Resolve case inquiries and be a trusted advisor to our sales team. Frequent communication with account executives and sales management via commission cases.

• Provide recommendations to sales and the internal comp management team regarding exceptions requests and case critical issues.

• Process credit and/or commissions corrections and adjustments as they arise via Excel, Salesforce or Xactly Incent

• Be a lead resource for account executives, sales operations and sales commission team on policy and process regarding sales commissions and applying it to specific transactions.

• Understand data models, related objects and sales order processes within Salesforce to be able to analyse gaps and implement processes based on existing functionality.

Required Experience

• 3+ years of related work experience

• Experience in a customer-facing role: Collections, Sales Operations, Customer Service, etc.

• Strong skills in use of order management or similar systems, preferably previous experience in a CRM environment

• Advanced skills in MS Excel is a plus

• Strong problem solving and superior critical thinking skills, the ability to connect the dots

• Strong technology skills

• Communicates effectively across functional groups. Excellent command of English; other languages is a plus.

• Details and process-oriented

• Flexible to work in shifts

• Works independently and as a strong team player

• Adaptable to tight deadlines and ability to prioritize appropriately

• Ability to work in a dynamic and fast paced environment

• Proven record of process improvements to eliminate the manual efforts via automation would be an added advantage

• Experience in automated sales commissions systems and their set-up and operation is a plus (e.g. Xactly, Callidus, Oracle EIM, etc.).

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.