Staff / Lead Technical Writer (Hyderabad / Bangalore)
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Job CategoryEnterprise Technology & Infrastructure
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.
We’re looking for a technical writer who embodies both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for users, administrators, and developers. You enjoy digging into what your audience needs to know to succeed and write content that clearly illustrates the "why" and not just the "how." You must thrive on working collaboratively with SMEs and other writers to develop phenomenal content.
Technical writers at salesforce.com produce documentation and user assistance that helps customers get the most out of the product.
We work closely with other writers, product managers, engineers, and the user experience team in an Agile development environment to produce interactive training, in-app assistance, help, guides, and videos for administrators, users, and developers.
We assess the need for, plan, and deliver a range of documentation for Salesforce developers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content.
We collaborate with product team members to help plan and build the entire scope of documentation for the features they cover.
10+ years of technical writing experience
Proven ability to craft accurate and helpful technical content
Superb communication and interpersonal skills
Ability to quickly learn new sophisticated technologies
Experience with source control software
Working knowledge of HTML
Experience with CRM applications preferred (Salesforce familiarity a plus)
Experience with Salesforce-specific technologies preferred (Apex, Lightning Web Components, etc.)
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive leaders with vision and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
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