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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

What you'll do:

As an IT Technology Senior Consultant, you will be responsible for:
•    Driving improvement projects / initiatives in Event Management area which includes proactive monitoring topics, monitoring and alert processing enhancement initiatives, validation and adoption of new technical solutions etc.
•    Maintenance and management of monitoring environment by providing technical expertise and support.
•    Presentation to senior management on service delivery, improvement initiatives, projects etc.
•    Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs
•    Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
•    Coordination with global delivery team / crisis handling / de-escalation initiatives
•    Driving war rooms for critical escalations
 

What you bring:

•    Strong technical background (Basis / Database expert) to drive various continuous improvement and optimization projects within Event Management.

•    8+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, Databases SAP HANA, SAP ASE etc.
•    Cloud monitoring knowledge will be added advantage. 
•    Experience in SNOW ITSM tool will carry additional weightage.
•    Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
•    Or one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
•    Basic Knowledge in Network and Storage

•    BE / B.Tech / MCA from a well reputed institute
•    SAP NetWeaver Certified Technology Consultant/ SAP HANA Certified
•    Knowledge and experience with FRUN
•    ITIL Foundation certified
 

Meet your team:

As part of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery ) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business-critical SAP systems and applications in a global delivery model. We are responsible to build and operate customer systems for ECS.
Within ECS Delivery Technical Operations, Event Management is a service area, with focus on monitoring customer systems and maintaining monitoring infrastructure. Scope of the same includes, on time detection & notification of outages, assist faster resolution of outages/critical incidents and driving proactive monitoring and improvement initiatives to improve overall monitoring reliability, proactiveness and adherence to customer SLAs.

#SAPECSCareers
 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 379751  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

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