Requisition ID: 242030

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

Senior Manager, Card Global technology Product, supporting branch credit card applications typically oversees the operational and procedural aspects of the application process, ensuring efficiency, compliance, and effective customer service. This role bridges credit policies with frontline branch activities.

Is this role right for you? In this role you will:

• Lead and drive a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Lead, mentor, and train branch staff on product knowledge, application procedures, and customer service standards. This also includes identifying training needs and evaluating performance.
• Identify defects and issues and escalate and action as appropriate
• Proactively pursue new methods to support stakeholders and assist with defect resolutions
• Ensure the quality assurance program is executed and weaknesses/gaps are addressed
• Support various regulatory requirements as requested by OSFI/Internal Partners
• Work closely with other departments - Management, and leadership, to align branch activities with overall business goals and introduce product enhancements.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University degree in business, finance, mathematics, business, engineering or other related fields.
• Strong knowledge in the business, product and end to end processes of Canadian retail banking operations.
• At least 5-8 years of experience managing projects within the financial industry.
• Experience in business management, internal control, risk management, compliance, audit or related areas.
• Strong leadership and team management abilities.
• Strong analytical and problem-solving skills.
• Strong communication (verbal and written), presentation and facilitation skills.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community egagement & belonging with our various programs such as hackathons and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.