Requisition ID: 245082

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

As a member of the Canadian Banking (CB) Communications team, the Senior Manager, CB Communications, will play a leading role in the development and execution of external and internal communications for Scotiabank’s Canadian Banking retail business. The incumbent will conceptualize, develop, implement, and measure the success of communications while ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

The ideal candidate will be an outstanding writer and strong project manager, with experience writing in different voices for a range of audiences and strong attention to detail. The incumbent will also bring experience of working with the media and supporting issues management.

The main portfolios for this role include media relations strategy, issue management and developing communications strategies for CB Retail executive leadership.

Is this role right for you? In this role you will:

• Manages end-to-end process (including conceptualizing and creating the communications strategy, development and delivery of communications, and measuring success) of communications on behalf of assigned portfolios while ensuring alignment with Canadian Banking, Global Corporate Affairs and all-Bank plans and priorities.
• Leads media relations, developing and executing proactive media strategies driving compelling stories, trains spokespeople, and manages reactive media process.
• Supports with thought leadership opportunities for Canadian Banking retail leaders, both internally and externally.
• Spearheads issues management providing proactive, strategic communications advice and support for any issues that may have a reputational risk to the business and/or the Bank, spanning from client escalations to internal remediation projects.
• Assists in the development and execution of internal and external communication strategies and tactics, including positioning and key message development, stakeholder analysis, and coordination with other communications partners to advance strategic priorities and drive stakeholder engagement.
• Supports senior management and business partners by interpreting complex messages and creating innovative and targeted communications for various layers of the organization.
• Represents CB communications on various working teams and at periodic cross-functional status meetings.
• Develops strong relationships with internal and external stakeholders to further the Bank’s communications objectives.
• Monitors current issues and events to produce relevant and timely thought leadership and commentary.
• Supports broader CB-wide communications initiatives, such as planning documents, trackers.
• Supports a high-performance environment by fostering an inclusive work environment and communicating vison/values/business strategy.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/AF/sanctions and conduct risk.

Dimensions

• Global mindset to all work.
• Contributes to the development and implementation of CB Communication strategies.
• Work with communications and business partners across CB.
• Work within a sensitive, highly regulated environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Post-secondary diploma or degree in communications, journalism or equivalent experience.
• Minimum of eight (8) years working experience in a corporate communications or related industry communications experience in a complex, dynamic, knowledge-based environment.
• Understanding of the financial industry is an asset
• Fluency in French and/or Spanish is an asset.

Skill and Experience

• Exceptional written communication skills with a demonstrated ability to create and deliver strategic communications plans that drive engagement across a large employee base and amongst a range of stakeholders.
• Demonstrated media relations and issues management experience, with a knowledge of the Canadian media landscape.
• Experience in seeking, creating, and championing creative communication solutions.
• Excellent oral and written English communication skills.
• Excellent project management skills with a high-level of accountability for the quality and timely completion of projects.
• Knowledge and experience communicating via different channels, including print, web, visual media, SharePoint and emerging communication platforms; social media experience an asset – with demonstrated experience in leveraging the latest communication vehicles to effectively communicate to employees.
• Comfort working in a fast-paced and deadline-driven environment, with an ability to remain calm under pressure.
• Strong organizational and project management skills, with meticulous attention to detail.
• Ability to balance multiple priorities and work independently.
• A high degree of comfort in briefing, supporting, and engaging with senior decision-makers or C-suite executives.
• Proven ability to build and maintain meaningful relationships with colleagues across a range of functions.
• An ability to solve problems and work in a matrixed environment.
• Demonstrated flexibility and willingness to take on tasks outside of core responsibilities.
• A commitment to curiosity, and professional and personal growth.
• Strong planning, time management and organizational skills; ability to multi-task across many projects simultaneously and ability to meet tight deadlines.
• Ability to work independently with minimal direction, but with regular reporting and updates.
• Discrete ability to recognize and appropriately handle sensitive and confidential information.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.