Requisition ID: 248876

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the Role:

We are looking for a strategic, design‑minded leader to join our Digital Channel Growth & Performance team as Senior Manager, Design Strategy. In this role, you will shape the future of Scotiabank’s digital ecosystem—leading multi‑year strategic planning, guiding journey‑based design strategy, and enabling the delivery of seamless, personalized experiences across Canadian Banking. As a core partner to Digital Growth Initiatives, Engineering, Personalization, and Channel Strategy, you will define strategic direction, craft compelling executive‑ready narratives, and drive alignment across high‑visibility initiatives that impact millions of customers.

Is this role right for you? In this role, you will:

Lead Digital Strategy & Roadmapping

• Develop and evolve multi‑year digital roadmaps, value‑stream strategies, and channel‑integrated plans.
• Create strategic artifacts (e.g., F26+ roadmap, journey frameworks, capability maturity models) that guide enterprise planning.
• Translate complex business and technical requirements into clear, actionable strategic narratives.

Drive Design Strategy Excellence

• Lead design strategy across key journeys—such as onboarding, personalization, servicing, and channel connectivity.
• Champion a customer‑centric approach to planning, leveraging experience insights, capability assessments, and value realization frameworks.

Enable Cross‑Functional Alignment

• Partner with product, engineering, marketing, analytics, and channel teams to align initiatives to strategic priorities.
• Prepare materials for senior leadership forums, business reviews, and strategic planning cycles.
• Support enterprise programs such as Personalization, omni‑channel modernization, and digital servicing transformation.

Shape Program Value & Execution

• Integrate KPIs, benefits, and outcome metrics into strategic plans.
• Support operational planning, including readiness cycles, dependency management, and coordination across Periods of Restraint.
• Provide clarity and structure to complex initiatives through well‑defined frameworks, mapping, and value‑stream alignment.

Support Team Leadership & Collaboration

• Work closely with journey and value‑stream leads to elevate strategic thinking and narrative quality.
• Coach team members to ensure strategic alignment and consistency across planning deliverables.
• Foster a “one team” culture grounded in collaboration, customer focus, and strategic clarity.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• A strategic thinker with 5–8+ years in experience design, digital strategy, service design, product strategy, or related fields.
• Skilled at turning ambiguity into clarity—able to distill complex inputs into concise, compelling storylines.
• Experienced in journey‑based planning, service design methods, or digital transformation.
• Highly collaborative, with the ability to influence senior stakeholders and cross‑functional teams.
• Comfortable working with data, metrics, and insights to inform planning and decision‑making.
• A strong communicator with exceptional storytelling and presentation capabilities.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.