Requisition ID: 254618

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Strategy & Delivery Management (Technical Operations & Support Team) / Global HR Technology in Globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures

Accountability

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Technical Support

• • Manage the “HR Webmaster” role ensuring coverage within established schedule including non-business hours (On-call support with the corporate cellphone assigned).
  • Provide 2nd level technical support for all the Global HR Technology applications, includes investigating problem logs, and if requires getting 3rd level support or support vendor to assist in problem resolution.
  • Ability to troubleshoot simple to complex problems.
  • Learn new technology to become proficient in its use to provide the most cost-effective technology support solutions.
  • Areas of expertise will range from operating system, MS Azure Services, database, web applications, web servers, networking and desktop tools.
  • Strong knowledge of interoperability workings of all these technical components is required.
  • Required to identify improvements to all operational support activities as well as maintain accurate and up to date operational manuals for day-to-day activities.

System Analysis and Design

• • Work with users, technical groups, vendors, and other analysts to assist in developing requirements from the perspective of a technical support analyst.
  • Create design and support related documentation.
  • Strong level of knowledge of any new design that will have direct or in-direct technical impact to the supported environment.

Code Promotion

• • Manage code promotions on all servers within their jurisdiction.
  • Co-coordinating any Change Request Forms “CRF” / Emergency Change Requests “ECR” with banking operations, security control and external vendors where necessary.
  • Accuracy of executing code promotion accountability is required to be very high.
  • Detailed oriented identifying, solving, and improving issues around code promotions.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high-performance environment and contributes to an inclusive work environment.

What do you bring to the table

Must have -

• The individual must have strong working knowledge of administrating and optimizing Databases, Web applications, server and desktop tools.
• The individual must have a thorough understanding of desktop and server operating systems. Programming skills are required to develop installation scripts for the deployment of developed software solutions.
• Advanced working knowledge required in 6 or more of the following technical tools / environments:

• • Microsoft SQL Server 2016 and above.
  • Microsoft .Net development languages: Microsoft Active X, C Shell Script and PowerShell Scripting.
  • MS SQL Server Administration, ETL SSIS package development, troubleshoot SSIS packages, working with SSAS (cubes), and Power BI reports
  • Microsoft Windows 2019 Server with IIS 8 and above, and an understanding of IIS Configuration, SSL certificates, and app pools.
  • Understanding of Certification and Encryption basics.
  • Microsoft Office 365 and above.
  • An understanding of Red Hat Linux, and Bash scripting.
  • An understanding of Autosys scheduling.
  • An understanding of Microsoft Azure DevOps Server, and an understanding of DevOps pipelines configurations.
  • An understanding of the Cloud Infrastructure: Azure / GCP
  • An understanding of ITIL processes i.e. ServiceNow

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.