Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Provides administrative and processing support by:
  • Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
  • Completing all assigned tasks with a high level of accuracy and attention to detail.
  • Identifying policy/process non-compliance situations
  • Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements
  • Preparing and checking returns and reports
  • Checking and authorizing transactions within defined limits
  • Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required
  • Providing guidance and training of other team members
  • Assisting with the implementation of required changes (policy, process, systems etc.)
  • Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements

• Ensures customer service is consistent with GO Perform values by:
  • Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
  • Maintaining the confidentiality of customer information.

• Maintain strict adherence to established operating and security procedures by:
  • Adhering to established Bank regulations and procedures within assigned authority and Responsibility
  • Maintaining all keys, combinations and passwords assigned to custody in accordance with Bank regulations.
  • Reporting any unusual occurrences or fraudulent activity to the supervisor, assistant manager or manager immediately
  • Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy)

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.