Job description

• Support clients in achieving sustainable performance and/or improvements within their organizations
• Create a customized change management strategy and roadmap based on the needs of the project and implement the change management activities for each phase of the project
• Lead impact analyses, assess change readiness, and identify key stakeholders
• Provide status reporting of progress, dependencies, issues, risks and overall program health
• Anticipate organizational changes that come with large-scale implementations and the change management and communications interventions which will be needed
• Ensure that key change initiatives deliver on business, schedule, and budget objectives
• Determine appropriate metrics and measures that will help the client measure progress, reinforce behavior, and adjust improve implementation results
• Determine new target operating models and organization design
• Coordinate with other initiatives to make sure there is a common understanding on timelines and other overlaps
• Develop Executive-level presentations
• Develop readiness and skilling content leveraging multiple modalities based on customer experience best practices
• Utilize Project Management frameworks and methods in a variety of roles
• Identify opportunities to provide or create additional client value
• Contribute to internal areas such as business development, people development, recruiting, marketing, and more
• Engage in activities dedicated to supporting our culture
• Collaborate with internal and client project team members, and contribute to internal communications and readiness activity within the program team and with client groups
• Maintain program sites as a repository for all project information
• Contribute to the development of high-quality and timely deliverables
• Assess the current business process and supporting systems in an effort to identify process gaps and/or deficiencies.
• Develop and document processes, use cases, etc. to demonstrate business requirements.
• Analyze “as is” state and document future needs; make recommendations about potential opportunities to streamline business processes.
• Influence a broad spectrum of stakeholders toward achieving business goals, understanding how potential process and system changes might impact upstream and downstream processes and/or systems.
• Work and/or collaborate with key business stakeholders to develop business cases as well as define a roadmap to implement the remediation.
• Advise key stakeholders on the latest principles, best practices, and/or technologies and their practical application.
• Work with key stakeholders to improve existing or developing new operational processes and procedures, on a regional/global basis as needed.
• Assist with the organization transformation including building internal process expertise and capabilities.
• Implement recommended solutions and support business transformation
• Conduct effective meetings
• Contribute to the development of high-quality and timely deliverables.
• Perform subject matter research and business analysis.
• Assist in the coordination and development of client proposals.
• Support practice, thought leadership, and people development.