Job description

• Support clients in achieving sustainable performance and/or improvements within their organizations
• Analyze and assess current organizational structures, identifying inefficiencies and opportunities for improvement.
• Conducts regular audits of the organizational structure and recommends changes to make the organization more efficient
• Designs and maintains the job matrix of all jobs in the organization
• Design and recommend organizational models that align with business objectives, promote agility, and improve workflow.
• Develop role definitions, reporting relationships, and governance frameworks.
• Partner with HR and department leaders to align organizational design with talent management and workforce planning needs.
• Ensure that new structures support career development, succession planning, and learning and development goals.
• Create a customized change management roadmap based on the needs of the project and implement the change management activities for each phase of the project
• Lead impact analyses, assess change readiness, and identify key stakeholders
• Provide status reporting of progress, dependencies, issues, risks and overall program health
• Anticipate organizational changes that come with large-scale implementations and the change management and communications interventions which will be needed
• Ensure that key change initiatives deliver on business, schedule, and budget objectives
• Determine appropriate metrics and measures that will help the client measure progress, reinforce behavior, and adjust improve implementation results
• Coordinate with other initiatives to make sure there is a common understanding on timelines and other overlaps
• Develop Executive-level presentations
• Develop readiness and skilling content leveraging multiple modalities based on customer experience best practices
• Identify opportunities to provide or create additional client value
• Contribute to internal areas such as business development, people development, recruiting, marketing, and more
• Collaborate with internal and client project team members, and contribute to internal communications and readiness activity within the program team and with client groups
• Maintain program sites as a repository for all project information
• Contribute to the development of high-quality and timely deliverables
• Influence a broad spectrum of stakeholders toward achieving business goals, understanding how potential process and system changes might impact upstream and downstream processes and/or systems.
• Work with key stakeholders to improve existing or developing new operational processes and procedures, on a regional/global basis as needed.
• Assist with the organization transformation including building internal process expertise and capabilities.
• Implement recommended solutions and support business transformation
• Contribute to the development of high-quality and timely deliverables.
• Perform subject matter research and business analysis.
• Assist in the coordination and development of client proposals.
• Support practice, thought leadership, and people development.