Job description

Sia is expanding its Generative AI initiatives to strengthen its position as a global leader in AI consulting. Our internal platform, SiaGPT, is a proprietary GenAI solution designed to enhance knowledge management, document retrieval, and agent development through advanced Retrieval-Augmented Generation (RAG) capabilities.

We are looking for motivated professionals to accelerate the adoption of SiaGPT across the firm. As a Customer Success Manager, you will play a key role in guiding internal teams through onboarding, training, and the design of GenAI-powered agents that improve efficiency and collaboration across the organization.

Key Responsibilities

Enablement & Onboarding

• Conduct onboarding and training sessions to ensure successful adoption of SiaGPT.

• Provide first-level support for functional and technical inquiries.

• Track and analyze user engagement metrics across teams and business units.

• Partner with local leaders to promote best practices and demonstrate the impact of Generative AI.

Agent Development Support

• Assist users in designing, testing, and refining custom agents built on SiaGPT.

• Document and showcase effective use cases and developed agents.

• Contribute to the central knowledge base by sharing feedback and reusable assets.

• Collaborate with internal AI teams to validate and promote high-value agents.

Advocacy & Continuous Improvement

• Act as an internal advocate for GenAI adoption across the company.

• Collect and synthesize user feedback to inform product evolution.

• Develop communication and learning materials (guides, videos, demos).