Job description

The Opportunity

We are looking for a Consultant (or Senior Consultant) to join our Toronto office and support business and digital transformation initiatives, with a strong focus on service design and experience consulting.

Working alongside multidisciplinary teams, you will help clients understand user and stakeholder needs, analyze data, facilitate workshops, develop strategic recommendations, and translate insights into practical, impactful solutions and plans.

What You'll Do

• Contribute to business and digital transformation engagements across public and private sector clients.

• Lead or support discovery activities, including stakeholder interviews, workshops, user research, and journey mapping.

• Apply service design and human-centered design methodologies to solve complex business challenges.

• Apply digital transformation and AI adoption methodologies to accelerate client outcomes.

• Analyze qualitative and quantitative insights and develop actionable recommendations.

• Facilitate workshops with clients and stakeholders and collaborate with cross-functional teams.

• Prepare high-quality client presentations and executive deliverables.

• Support Sia’s business development activities by contributing to proposals and offers for the GTA market.