• Lead support team members to troubleshoot and resolve, communicate incidents for traders, sales and operations on daily requests across the global applications.
• Provide thorough and clear analyses to unblock, assist and fix IT topics and issues for our business.
• Act as a coordinator between various teams like Infrastructure, development team to analysis and resolve root cause of issues and outages
• Manage prioritization of issues, and work closely with 1st & 2nd level support and development teams. Conduct Monthly Production review to stakeholders.
• Drive continuously team and process improvement, and do further automation monitoring and other processes
• Show accountability and be aware of all risks within its activities / scope of responsibilities