Job Summary:

• Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.
• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations.
• Enforcing IT guidelines at firm level and standards are followed.
• Streamline internal operations and optimizing strategic benefits.
• Business Impact Analysis (BIA)& Business Continuity Management (BCM) Planning and maintenance

Main Responsibilities:

• Monitoring the trading tools and Exchange connectivity during Trading Hours.
• Closely working with Application vendors to resolve issues related to daily production & system enhancements.
• Support & Troubleshooting for Trading and BO Applications as and when required by the business and exchange requirements.
• Managing the version controls of all BO and Trading applications.
• Managing and providing the Technical Support for the following Applications TSS, FIS , TCS Bancs, GreekSoft, Omnesys, Fidessa, Connect2nse, NEAT CM, NEAT FO, Neat Plus, DERIWatch, ENIT, GLDI, Data Store, Bolt, Share point, pre-trade risk limits management systems etc.)
• Execution and managing new projects in consultation with Regional Teams and Business Lines.
• Regular follow-up with local regulatory requirements from exchanges as and when required to ensure SG setup is compliant with local exchanges in consultation with HK team.
• Regular follow-ups with local vendors (Software/Hardware) to accommodate the business requirements.
• Regular Management and Updating the Business Continuity planning (BCP) site.

Production Support:
• Follow Global Banking Technology & Operations (GBTO) IT standards and best practices for Incident, request, change, problem management and incident communication.
• Manage users requests and production incidents while providing regular feedback to end users.
• Pro-actively monitor production systems and ensure that our monitoring tools are in line with our needs and take initiatives to improve their efficiency.
• Lead investigations and troubleshoot to resolve problems collectively or independently, including coordination with other support units and vendors. Formalize problems and escalates to the next level of escalation as needed.
• Estimate the risks and opportunities in our day-to-day job and take initiatives to reduce the risks and improve our efficiency