Main Responsibilities:

• Responsible to communicate with clients to support the low latency platforms which are brought in by clients or we provide to clients
• Maintain and manage relationship with clients who are primarily hosted in co-location
• Provide liaise with vendors and Exchanges for problem resolution Level- 2/3 support and troubleshooting to resolve issues
• Monitor health of systems including but not limited to exchange connectivity, hardware, risk limits, and other trading components such as e.g., packet capture.
• Manage hardware inventory, purchase, warranty, and support contracts
• Propose and develop new solutions to strengthen our control framework
• Maintain our applications following the SG standard by implementing proper change controls and incident management
• Estimate risks and opportunities in our day-to-day job and take initiatives to reduce the risks and improve our efficiency
• Collaborate with cross-functional teams to identify and resolve production issues
• Create and maintain documentation related to our operating process and procedures
• Liaise with local system vendors to support internal partners such as troubleshooting, security analysis etc.
• Weekend support as required when there is an exchange system upgrade, testing with clients, and post-check after major changes
• Ordering of trading logins, market data, infrastructure components from the exchanges
• Main contact for infrastructure issues and outage and liaise with the infra team, exchanges, and clients to resolve them