Senior Business Data Analyst (SG Americas Operational Services, LLC, New York, NY)
Ensure customer population in referential systems is accurate and complete. Detect any deviation to the
customer population and take appropriate actions to resolve timely. Verify that the information about the
client population is provided appropriately and ensure that the inaccuracy is not the result of any systemrelated bugs. Run parallel checks inside the systems involved to determine whether any errors are affecting
the data presented. Ensure that the fault is reported to the client referential team or the IT support team and
that the problem is recorded via incident tickets. Track and report closed or dormant accounts locally or
globally, to the respective management. Perform monthly controls on customer population to ensure that
customers are reviewed accurately based on client definition and frequency matrix. Perform in-depth rootcause analysis on anomalies identified through execution of monthly controls. Investigate anomalies
caused by breakages, changes in written codes, or system downtime or system changes. Identify, record,
and resolve issues in real time, and an audit trail is maintained. Escalate anomalies identified in the
customer population and referential systems and ensure timely resolution of identified anomalies. Ensure
changes to the campaign(s) are monitored and have adequate management approval. Ensure that any
case moving into or out of any of the KYC-related campaigns is documented and appropriately flagged
along with necessary management approvals. Record modifications along with detailed explanations and
triggers mandating the changes for audit and compliance purposes for clients independently. Document
and store all workpapers with sufficient audit trail to evidence proper execution of controls. Review monthly
controls from other regions that impact Americas population and present to management clear and concise
conclusion for local approval. Use strong communication skills (written and verbal) to maintain strong
working relationship with other Control Tower teams, CLD/KYC production team, the business lines and
Compliance. Contribute knowledge to the local studies and projects of processes optimization and / or
implementation of new products or activities. Telecommuting permitted 2 days per week. When not
telecommuting, must report to SGAOS, 245 Park Ave., New York, NY 10167. Salary: $170,373 - $250,000
per year.