The position of back office cash management agent consists of recording in our tools the information contained in the contracts or amendments signed with the clients. These actions enable the implementation or updating of cash management solutions contracts for major Societe Generale, France and International clients

MAIN ACCOUNTABILITIES:

• Analyze and implement contracts and endorsements of national and international cash management products for customers Corporates and Banks, in dedicated IT tools.
• Record all process steps in dedicated tool until complete validation for each contract or amendments
• Follow up on contracts and amendments implemented in relation to SG, Implementation and Commercial agencies.
• Participate in the drafting and/or updating of the operating procedures as well as the knowledge base and FAQs.
• Track and support shared messaging and the team's phone line.
• Keep your knowledge up to date
• Provide quality service (SLA) to avoid customer complaints and operational risk.
• In the event of a problem, notify the French teams without delay in order to respect commitments

COMPETENCIES:

• Teamwork
• Rigor
• Customer sense
• Analysis capacity
• Sharing knowledge
• French language – added advantage
• Knowledge of the means of payment and Société Générale IT tools would be appreciated but does not constitute a prerequisite