ABOUT THE JOB:

Group Chief Operating Office (GCOO)’s vision is to enable best-in-class operational excellence across the Group leveraging on Technology (Digital, Data and AI) and Talents. Group COO functions are the foundations that will enable and support business efficiency, differentiation, and development. GCOO leverages on its 5 Functions to meet strategic ambitions: Information Systems, Real Estate, Sourcing, Group Data Office & Global Solution Center.

As a division of the Global Chief Operating Office (GCOO), the Global Technology Services (GTS) department supports the IT infrastructure services at Societe Generale. GTS’ mission is to provide the group’s business divisions with secured infrastructures. This includes, but is not limited to, hosting business applications, offering cloud solutions, and managing connectivity and digital workplace requests, all while contributing to the group’s digital transformation efforts.

TECHNICAL STACK:

UNIX | EMC-SAN | PYTHON | PowerShell | MSSQL Performance Tuning| Oracle Optimizer | MS SQL Server 2016-2022 | PostgreSQL| DataGuard|

What will be your DAY-TO-DAY?

Global Technical Services (GTS) is the infrastructure division that supports all entities across the Americas by managing a broad range of technology infrastructure needs, including:

• Workstations (computers, telephones, email)
• Data center hosting
• Network and telecommunications
• End-user computing services
• Market data infrastructure administration
• Data services

Leveraging expertise across these areas, GTS enables the organization to:

• Contribute actively to the Group’s Digital Transition initiatives
• Ensure continuous, 24/7 infrastructure quality, availability, and resilience against incidents
• Guide and support business lines and functional divisions through their digital transformations
• Deliver innovative, tailored service offerings that meet the specific needs of internal and external partners

Our mission is to provide reliable, cost-efficient IT infrastructure services that align with customer requirements, while effectively managing operational risks and driving innovation.

Key Responsibilities

• Install, configure, manage, and maintain databases to ensure optimal performance and reliability
• Monitor database health, implement resiliency measures, and perform performance tuning and optimization
• Develop and maintain operational control procedures, support processes, and inventory management
• Collaborate closely with developers and application production support teams to resolve technical issues
• Participate in on-call rotations, managing alerts and escalations during business hours and off-hours, including weekends and holidays
• Establish and maintain robust database backup and recovery processes
• Produce and maintain comprehensive technical documentation
• Support and implement database changes, ensuring quality and adherence to standards
• Conduct capacity planning to anticipate and meet database growth and performance needs
• Contribute to the development and execution of team and group strategies, assisting colleagues as needed