Within the Société Générale Hub Exchange System department (SWIFT, CRISTAL, ALISE) as a production backup lead & on-duty coordinator ensure the below scope of activities for the HSE suite of applications SWINGfrench

, AMS, ROCS, Cristal, Alisé , INTIX , STARS,etc

- To manage the SWIFT platform (all components) and supervise flows w.r.t SWI , Alise & Cristal
- To give assistance and support to clients of this platform (all entities of SG Group)
- To manage the incidents and follow up with technical teams for resolution and root cause
- To work towards and contribute to an optimized incident management process to achieving client satisfaction.
- To maintain all procedures, user manuals and ensure it is available on the shared space for the usage of associates and other stakeholders.
- To equip self to facing new challenges in areas like project expertise on new projects, people management and governance.
- To handle configuration and setting up of alerts.
- To handle on-call support
- Support for the smooth integration of new team members on the service delivery activities
- Ensure backup governance for supporting HSE-SCT production deliverables.
- Manage the TECH deliverables at minimum to keep on with the evolution understanding, process enhancement and platform capabilities.

- Plan to distribute the bandwidth across Platform Support, On-duty co-ordination, TECH activities and Backup for Mani

>Interact & Engage with Transactis & other IT support team members for all anomalies & changes impacting the HSE Delivery & Stability
>Extend support to part of intervention deployment for critical & on-need basis changes.
>Support in managing/reviewing the document repositories like knowledge session, SoP, etc where technical expertise is required

In this context, the Support need to be extended :
• Maintaining a positive, empathetic and professional attitude towards customer at all times
• Handling, acknowledging and resolving queries received by emails
• Responding promptly to customer inquiries within the SLA and the instructions
Follow-up of requests
Work in cooperation with other supports team if necessary

Keep the customer informed about the requests progress

Ensure all GFL ( SG & SGGSC ) management request are addressed with best quality & timely manner

• Reporting any discrepancies to the management if necessary