<section id="job-detail-description"> <h2> Responsibilities </h2> <div> <ul> <li>Betreuung der Kundenaktivitäten und Überwachung der Service Qualität für das verantwortliche Kundenportfolio, inkl. definierter V.I.P. Kunden </li> <li>Zeitnahe und umfassende Beantwortung aller Kundenanfragen des verantwortlichen Kundenportfolio</li> <li>Proaktive Kundenkommunikation sowie interne Nachverfolgung und Eskalation bei Serviceproblemen</li> <li>Koordination des Onboarding von Neukunden</li> <li>Management bzw. Unterstützung von Implementierungsprojekten inklusive Vertragsvorbereitung, Kontoeröffnung, Testkoordination, Protokollierung von Projektsitzungen, etc.</li> <li>Kunden-Stammdatenverwaltung</li> <li>Informationsbeschaffung zum Geschäft und der Strategie der betreuten V.I.P Kunden </li> <li>Teilnahme an Kundenterminen gemeinsam mit dem Cash Management Sales Manager</li> <li>Vorbereitung und Durchführung von jährlichen Client Service Reviews</li> <li>Aufgaben rund um die Abwicklung von Inlandsgarantien </li> </ul> </div> </section>

Sales & Business Development

Customer Service

Frankfurt, Germany

Germany

Société Générale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. Committed to the positive transformations of the world’s societies and economies, Société Générale and its teams seek to build, day after day, together with its clients, a better and sustainable future through responsible and innovative financial solutions.

Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Société Générale has over 117,000 members of staff in 66 countries and supports on a daily basis 25 million individual clients, businesses, and institutional investors around the world by offering a wide range of advisory services and tailored financial solutions. The group is built on three complementary core businesses:

- French retail banking which encompasses the SG and Bours.

Île-de-France, France

Paris, France

Europe, Paris, France

Societe Generale

Client Service Account Manager, Payments & Cash Management (m/w/d)

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Client Service Account Manager, Payments & Cash Management (m/w/d)

Responsibilities