Role Summary:

This role covers products including Exotic Products across Equity, Rates, Credit, FX, and Hybrid asset classes, such as Equity Linked Notes (ELN), Credit Linked Notes (CLN), share accumulators, auto-callables, and other exotic payoffs.

Primary Objectives:

• Collaboration: Close collaboration with the front office and various support functions (Middle Office, Back Office, Risk, Finance, and ITEC) is essential to:

o Ensure the accurate and timely modeling of products and transactions within our information systems.

o Establish a robust control framework to guarantee the completeness and quality of bookings, thereby minimizing operational risk.

o Coordinate with the front office and support functions to monitor and expedite the resolution of production issues.

o Advocate for the automation, simplification, and convergence of processes.

o Analyze the impacts of new products.

• Client Engagement: Handling client requests and assisting relevant teams in executing the operational aspects of all client-related tasks is crucial.

o Provide Day-to-day support for Client Service activities and strengthen long term client relationship.

o Contributing to the generation of relevant reports concerning the products clients have subscribed to with Société Générale is expected.

o Managing any escalation requests from clients, including information requests, claims, and complaints.

• Procedural Documentation: Responsibility for documenting and updating procedures related to sensitive processes and controls is required.

Your Key Contributions (Responsibilities):

• Follow-up and set-up of action plans whenever necessary to solve operational issues.
• Timely respond to incidents and contribute to develop long-term action plans.
• Take in charge any escalation request (information request, claims, complaint etc.) from our clients, with the priority on Tier1 clients and make prompt escalations internally.
• Ensure integrity of internal controls of operational activities.
• Participate to client change request process, defining the appropriate methodology and ensure deliveries are made on time, help in producing relevant KPI.
• Engage and act as an intermediary between salesperson, back-office, and any other SG service (e.g., Compliance, Legal and Risk Department) in issues surrounding post-trade services whenever necessary.
• Support Front Office in existing business and new business development, including coordination with internal and external parties.
• Assist Front Office in improving security, efficiency and client’s satisfaction in our internal processes while reducing operational risks.
• Actively contribute to increase operational efficiency by reviewing and improving all processes.