<section id="job-detail-description"> <h2> Responsibilities </h2> <div> <ul> <li>Provide L1/L2 technical support for front, back office, and support functions.</li> <li>Lead or coordinate regional and local infrastructure projects (e.g., device refresh, OS migration, office moves).</li> <li>Oversee local contractors and vendors, ensuring compliance with SLAs, KPIs, and service quality standards.</li> <li>Monitor and report on end-user satisfaction, proactively identifying areas for improvement and driving service excellence.</li> <li>Manage vendor relationships, procurement processes, and contract reviews in alignment with SG global standards.</li> <li>Oversee IT asset lifecycle: provisioning, tracking, decommissioning, and replacement.</li> <li>Support Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises.</li> <li>Collaborate with global and regional teams on incident and change management.</li> <li>Maintain and enhance documentation, knowledge base, and user training materials.</li> <li>Act as a bridge between technical teams and business users, ensuring alignment and communication.</li> <li>Contribute to continuous improvement of IT services and user experience.<br> </li> </ul> </div> </section>

Other Engineering

Singapore

Société Générale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. Committed to the positive transformations of the world’s societies and economies, Société Générale and its teams seek to build, day after day, together with its clients, a better and sustainable future through responsible and innovative financial solutions.

Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Société Générale has over 117,000 members of staff in 66 countries and supports on a daily basis 25 million individual clients, businesses, and institutional investors around the world by offering a wide range of advisory services and tailored financial solutions. The group is built on three complementary core businesses:

- French Retail Banking, which encompasses the SG and Boursorama brands. Each offers a full range of financial services with omnichannel products at the cutting edge of digital innovation;

- International Retail Banking, Insurance, and Financial Services, with networks in Africa, Central and Eastern Europe and specialised businesses that are leaders in their markets;

- Global Banking and Investor Solutions, which offers recognised expertise, key international locations, and integrated solutions.

Société Générale is included in the principal socially responsible investment indices: DJSI (Europe), FTSE4Good (Global and Europe), Bloomberg Gender-Equality Index, Refinitiv Diversity and Inclusion Index, Euronext Vigeo (Europe and Eurozone), STOXX Global ESG Leaders Indexes, and the MSCI Low Carbon Leaders Index (World and Europe).

Île-de-France, France

Paris, France

Europe, Paris, France

Societe Generale

End User Technology & Infrastructure Coordination

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End User Technology & Infrastructure Coordination

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