RESPONSIBILITIES

As an Application Support Engineer in a very rich and dynamic environment, you will work closely with the development team. You will be in charge of the functional and technical support of the production environments.

What you will do:

• Daily support tasks (90%):

• Technical and functional support of the production;

• Monitoring and request / Incident management;

• Pick-up calls on a shared hotline;

• Features explanations;

• Knowledge transfer for new joiners and users;

• Crisis management if needed;

• Release management (5%)

• Study release impacts on production;

• Provide L1 & L2 cross Technical/functional support to Front, Middle and Back Office users.

• Install new version in production and ensure post deployment checks;

• Collaborate and co-ordinate with global support and development teams in Europe and America whilst conforming to “Follow The Sun” model.

• Continuous improvement on production environment.

• Reach for a full automation of manual tasks, delivery process and monitoring.

• Monitor and maintain critical batch processes, server inventory and application runbooks.

• Manage the communication between the users and the technical / functional team

• Assist in prioritizing production incidents and enhancements with product owner and development team.

• Drive the incident management calls and make sure ITIL practices are effectively followed.

• Make available the knowledge of the local activity by promoting and updating specific documentation

• Increase efficiency of critical daily batch processes by identifying and eliminating redundant processes.

• Identify improvement areas and lead the automation of manual checks/tasks

• Propose transformation of existing processes both for the business or our production services activities

• Should be a self starter, having passion for technology and must be a quick leaner.

• Participate in DR and BCP activities