KYC Analyst Middle Office
Societe Generale
IT
Bucharest, Romania
Posted on Dec 4, 2025
Responsibilities
- Perform back-office activities and client- facing tasks, including phone contact with clients, to identify, analyze, and check conformity level of documents provided by the client;
- Support clients in completing their KYC files by guiding them through requirements, clarifying missing items and providing assistance throughout the process;
- Prepare client information before reaching out to Front Office or client - preparation of outreach strategy;
- Identify priorities of the day: Monitor client outreach pipeline & deadline to manage cases to follow in the day;
- Doc collection preparation: Review the list of outstanding Global and Local private requirements requested in the tools;
- Engage with clients via email and phone to obtain the missing requirements sent by email;
- Explain rationale to clients in case of push back and manage client calls if needed;
- Doc collection verification: Control received client documents are meeting requirements;
- Escalate blocking or complex case to stakeholders with expected action plan and follow up;
- Monitoring of the team portfolio via KYC Reporting (pipeline, priority, deadline, capacity, alerts, case allocation & contacts.)