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Client Facilitation Officer - M/F/D

Societe Generale

Societe Generale

Warsaw, Poland
Posted on Dec 4, 2025

Responsibilities

As a Client Facilitation Officer in KYC, you will act as the main point of contact for clients and internal partners during the KYC periodic review process. You will ensure transparency, support regulatory compliance, and enhance customer satisfaction by coordinating and facilitating all steps of the review. This role offers the opportunity to work in an international structure, with exposure to financial regulations and direct client interaction.

Your future scope of responsibility will cover:

  • Serving as the primary point of contact for clients and internal business partners during the KYC periodic review process

  • Ensuring transparency for the Front Office regarding each phase of the periodic review

  • Striving to enhance customer satisfaction throughout all stages of the Client Facilitation process

  • Managing cases effectively by applying KYC, CRS, and FATCA procedures thoughtfully

  • Monitoring regulatory changes & process updates at Société Générale level and recommending updates to Client Facilitation guidelines and procedures

  • Acting as a Subject Matter Expert (SME) in the Client Facilitation process and KYC documentation

  • Driving continuous improvement by proposing enhancements to existing processes