Client Facilitation Officer - M/F/D
Societe Generale
Responsibilities
As a Client Facilitation Officer in KYC, you will act as the main point of contact for clients and internal partners during the KYC periodic review process. You will ensure transparency, support regulatory compliance, and enhance customer satisfaction by coordinating and facilitating all steps of the review. This role offers the opportunity to work in an international structure, with exposure to financial regulations and direct client interaction.
Your future scope of responsibility will cover:
Serving as the primary point of contact for clients and internal business partners during the KYC periodic review process
Ensuring transparency for the Front Office regarding each phase of the periodic review
Striving to enhance customer satisfaction throughout all stages of the Client Facilitation process
Managing cases effectively by applying KYC, CRS, and FATCA procedures thoughtfully
Monitoring regulatory changes & process updates at Société Générale level and recommending updates to Client Facilitation guidelines and procedures
Acting as a Subject Matter Expert (SME) in the Client Facilitation process and KYC documentation
Driving continuous improvement by proposing enhancements to existing processes