Purpose of the Role

The role incumbent working in the Equity settlement area, with the focus being error free processing of settlements - Working in a client centric environment, the emphasis is on total quality end to end processing.

Responsibilities in the Role

Mission:
BAU production for the processes in scope.

• To ensure all transactions are processed including manual settlement and confirmations as per the currency cutoffs and client requirements

• Working closely with the team in shift, providing support to the team members, be first point of contact for expert advice, continuously providing solid understanding of procedures, processes and guidelines/norms

• Team Spirit: Should be able to work closely with people without any Behaviour, attitude problems

• Training: Provide guidance and training on use of various applications, procedures and internal controls,

• Reporting: ensure the reporting with all metrics & analytics on a daily, weekly, monthly basis.

• Communication: liaison with the clients, CRMs, agent and other BOs and with internal department, and regulation & compliance authorities.

• Issue management: Daily supervision from a settlement and confirmation perspective of any issues, technical or operational, which may have a negative impact on the successful execution, or which increase the associated risks. Ensure that incident and issues are escalated according to strict guidelines and track in the appropriate tools. Understanding of impact on clients and downstream departments, minimizing impact.

• Problem solving: Assist team with quick solutions to the daily processing issues/problems and look for long term and permanent fixes to reduce manual work and improve STP.

• Controls: Define and ensure full control on operations along the day, control checklists is completed by each team member in a timely manner and that the Permanent Supervision is truly performed and justified.

• Continuous Improvement Practices: Identify gaps, fix root causes, work with managers/expert to drive best practices to gain efficiencies

• Knowledge Management: Be up to date on all the market, currency, payment standards and regulatory updates

OPERATIONAL RISK & REGULATORY RESPONSIBILITY:

• Responsibility of ensuring that you are fully aware of and adhere to internal policies that relate to you, your business or other businesses for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. golden rules, security policies and regulatory requirements)
• Responsibility for managing, controlling, preparing and escalating risk within the scope of your position.
• Responsibility for reading, understanding and complying with the company’s conduct, standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements / intranet updates.
• Act with integrity and due skill, care and diligence in carrying out your duties. Your action should always be able to satisfy high standards of scrutiny.
• Observe proper standards of market conduct. Responsibility to ensure that you take reasonable steps to be fully aware of, understand and fully comply with all regulatory requirements and from all regulatory bodies that are applicable to your business.