• Lead Operation and Production management services teams

· Steer, lead, design, deploy, execute, and improve Operations, Processes, and control.

· Manage Obsolescence, Technical debt, resiliency etc.

• Track, evaluate and drive process improvements.

• Define measurement criteria. Propose alternate solutions for time to market, cost effectiveness, feasibility constraints and reusability of existing solutions.

• Accountable for implementation of BCM, compliance and policies of the Group. Monitor and correct process non-compliance.

• Design, develop and run the service model and supervise service level as per standards.

• Define Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s for respective processes.

• Define production controls and ensure that controls are properly implemented.

• Perform trend analysis and suggest improvements on new models and processes.

• Manage budgets and performance for the scope covered.

• Supervise and ensure quality services and activities.

· Collaborate with business partners to identify opportunities to initiate new projects.

· Governance meetings and cross-functional committees of the projects/Program

· Organize and facilitate workshops and meetings required for the development of work.

· Apply domain expertise in cross-functional processes and businesses interactions.

· Monitor and consolidate the progress of deliverables in conjunction team members.

· Risk Management and Issue Management

• Builds the roadmap for production control framework (Secure by design, and other framework)

• Deliver on SAU/GAP activities, Secure by Design Program activities, Control Tower for Incident Management, FinOPs – Infra Optimization, Decommissioning, Advance to Cloud, Route Opening Front office activities.

· Hiring and talent retention.