Within the Société Générale Group, GTPS offers a complete and integrated range of services based on the expertise of Transaction Banking and Payments Services. GFL is the flow management department within GTPS and it ensures the proper execution of payment flows (transport/control) on behalf of the Société Générale Group.

The GFL teams guarantee, for all entities, the smooth flow of all financial transactions, whatever they may be, representing more than 600 billion euro equivalents processed daily in the applications.

What you will do:

Operational and strategic responsabilities

• Your focus will be to understand very well the IT support activities challenges and the approach with our commercial teams, based on the past experiences and expertise (managing activities as Web banking tools support, testing support, banking protocols and offers support, etc.)
• You’ll be required to bring a managerial structure and reinforce the local leadership focusing especially on costumer support topics.
• You will be responsible for managing, controlling, preparing and escalating risk within the scope of your position.
• Enhancing the customer experience by promoting the use of self-service tools and drive adoption of digital self-care solutions.
• Participate in change management and supporting operational teams during all the phases of the activity.
• Handle escalations and sensitive client interactions (be the SPOC for all local teams), with a focus on timely resolution and maintaining service quality.
• Supervising the transition of new activities within the GTPS department, ensuring that all legal norms/requirements at the company level are respected: contracts, SLAs and work procedures.
• Managing the relationship with the clients/partners and their expectations, according to the defined governance.
• Adapting the resources to the workload in a proactive manner;
• Contributing to the efficiency of the team and to its good organization, aligned with the GTPS strategy;
• Proposing and contributing to continuous improvement initiatives, including automation, optimization and industrialization of the processes;

People Management Responsibilities

• Manage and lead a team, you will be their N+1 so you will guide, instruct, support your team members.
• You will be responsible for team development in terms of individual, people development and team working skills.
• Plan and follow-thorough team activities , support in overcoming blockers, prevent delays.
• Understands the scope of projects team members are part of or lead and help tackle challenges functionally
• Ensures relevant professional growth through L&D yearly plans
• Has regular connects with team members (121, team meetings)
• Involved in building the team, recruitment process and performance management aspects
• Ensure team’s time-tracking and budget monitoring for the tools supported (forecast/landing plan/cost optimization);