Your future scope of responsibility will cover:

• Acting as the primary escalation point (2nd line) for complex functional issues related to deals origination

• Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user

• Methodically analyzing production incidents, focusing on topics such as transactional flows or calculation discrepancies to identify the root cause

• Liaising with clients (application users: back-office teams located around the globe) to investigate the incidents

• Utilizing application logs and database queries (basic level) for troubleshooting

• Partnering with technical support teams to ensure timely resolution

• Identifying recurring functional issues and proposing permanent solutions (process or system improvements)

• Developing the documentation and contributing to a knowledge base of best practices